{"id":2011,"date":"2026-02-13T14:43:38","date_gmt":"2026-02-13T13:43:38","guid":{"rendered":"https:\/\/www.udiag.eu\/?page_id=2011"},"modified":"2026-02-13T14:46:38","modified_gmt":"2026-02-13T13:46:38","slug":"ruckgabepolitik","status":"publish","type":"page","link":"https:\/\/www.udiag.eu\/de\/politique-de-retours\/","title":{"rendered":"Richtlinien f\u00fcr R\u00fccksendungen"},"content":{"rendered":"<div class=\"ulegal-wrap\">\n\n<!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 HERO \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\n<div class=\"ulegal-hero\">\n  <div class=\"ulegal-badge\">\n    <span class=\"ulegal-dot\"><\/span>\n    Kundendienst &amp; Kundenzufriedenheit\n  <\/div>\n  <h1>Politik von <span>R\u00fccksendungen<\/span><\/h1>\n  <p class=\"ulegal-hero-sub\">R\u00fcckgaben, Umtausch und Erstattungen UDIAG - Letzte Aktualisierung: Februar 2026<\/p>\n  <div class=\"ulegal-hero-nav\">\n    <a href=\"#conditions\">Bedingungen f\u00fcr die R\u00fcckkehr<\/a>\n    <a href=\"#echange\">Umtausch beantragen<\/a>\n    <a href=\"#remboursement\">R\u00fcckerstattung<\/a>\n    <a href=\"#exclusions\">Ausschl\u00fcsse<\/a>\n    <a href=\"#procedure\">Verfahren<\/a>\n    <a href=\"#contact\">Kontakt Kundendienst<\/a>\n  <\/div>\n<\/div>\n\n<!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 CONTENU \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\n<div class=\"ulegal-inner\">\n\n  <!-- INTRO R\u00c9ASSURANCE -->\n  <div class=\"ulegal-reassurance-bar\">\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\udce6<\/span>\n      <span class=\"ulegal-rea-label\">14 Tage<\/span>\n      <span class=\"ulegal-rea-sub\">um zur\u00fcckzukehren<\/span>\n    <\/div>\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\udcb6<\/span>\n      <span class=\"ulegal-rea-label\">R\u00fcckerstattung<\/span>\n      <span class=\"ulegal-rea-sub\">innerhalb von 14 Tagen<\/span>\n    <\/div>\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\udd04<\/span>\n      <span class=\"ulegal-rea-label\">Umtausch m\u00f6glich<\/span>\n      <span class=\"ulegal-rea-sub\">Neuware<\/span>\n    <\/div>\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\ude9a<\/span>\n      <span class=\"ulegal-rea-label\">Kosten f\u00fcr die R\u00fccksendung<\/span>\n      <span class=\"ulegal-rea-sub\">unterst\u00fctzt (SAV)<\/span>\n    <\/div>\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\udcac<\/span>\n      <span class=\"ulegal-rea-label\">Unterst\u00fctzung DE<\/span>\n      <span class=\"ulegal-rea-sub\">24-Stunden-Antwort<\/span>\n    <\/div>\n  <\/div>\n\n  <!-- CONDITIONS DE RETOUR -->\n  <div class=\"ulegal-section\" id=\"conditions\">\n    <div class=\"ulegal-section-label\">Artikel 1<\/div>\n    <h2>Grundlegende Bedingungen f\u00fcr die R\u00fcckkehr<\/h2>\n    <p class=\"ulegal-section-intro\">Die gekauften Produkte auf <strong>udiag.eu<\/strong> profitieren von einer klaren R\u00fcckgabe- und Umtauschpolitik. Artikel aus Sonderangeboten oder Ausverk\u00e4ufen k\u00f6nnen weder erstattet noch umgetauscht werden.<\/p>\n\n    <div class=\"ulegal-conditions-grid\">\n\n      <div class=\"ulegal-cond-card ulegal-cond-card--ok\">\n        <span class=\"ulegal-cond-badge ulegal-cond-badge--ok\">\u2705 Angenommen<\/span>\n        <h3>Voraussetzungen<\/h3>\n        <ul>\n          <li>R\u00fcckkehr beantragt in den <strong>14 Tage<\/strong> nach dem Empfang<\/li>\n          <li>Produkt <strong>unbenutzt und nicht aktiviert<\/strong><\/li>\n          <li>Unbesch\u00e4digte Originalverpackung<\/li>\n          <li>Alle Zubeh\u00f6rteile enthalten<\/li>\n          <li>Dokumentation und Handbuch vorhanden<\/li>\n          <li>Bestellnummer mitgeteilt<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"ulegal-cond-card ulegal-cond-card--warn\">\n        <span class=\"ulegal-cond-badge ulegal-cond-badge--warn\">\u26a0\ufe0f Anwendbarer Abschlag<\/span>\n        <h3>Produkt aktiviert oder verwendet<\/h3>\n        <ul>\n          <li>Wenn das Produkt <strong>aktiviert oder verwendet<\/strong>, Ein Abschlag wird f\u00fcr die R\u00fccksetzung vorgenommen.<\/li>\n          <li>Abschlag : <strong>30 % oder 65 \u20ac HT<\/strong> (der h\u00f6here der beiden)<\/li>\n          <li>R\u00fccksendekosten werden von der R\u00fcckerstattung abgezogen<\/li>\n          <li>\u00dcberpr\u00fcfung durch unser Team vor der Freigabe<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"ulegal-cond-card ulegal-cond-card--ko\">\n        <span class=\"ulegal-cond-badge ulegal-cond-badge--ko\">\u274c Nicht angenommen<\/span>\n        <h3>Abgelehnte R\u00fccksendungen<\/h3>\n        <ul>\n          <li>R\u00fcckkehr beantragt nach <strong>15 Tage<\/strong> nach der Lieferung<\/li>\n          <li>Vom Kunden besch\u00e4digtes Produkt<\/li>\n          <li>Fehlende oder besch\u00e4digte Originalverpackung<\/li>\n          <li>Fehlendes Zubeh\u00f6r<\/li>\n          <li>Artikel in Sonderangeboten oder im Ausverkauf<\/li>\n          <li>Kompatibilit\u00e4tsfehler, der vor dem Kauf nicht \u00fcberpr\u00fcft wurde<\/li>\n        <\/ul>\n      <\/div>\n\n    <\/div>\n  <\/div>\n\n  <!-- \u00c9CHANGE -->\n  <div class=\"ulegal-section\" id=\"echange\">\n    <div class=\"ulegal-section-label\">Artikel 2<\/div>\n    <h2>Wie kann ich einen Umtausch beantragen?<\/h2>\n    <div class=\"ulegal-text\">\n      <p>Alle Umtauschantr\u00e4ge m\u00fcssen \u00fcber unser <strong>Kontaktformular<\/strong> auf der Website udiag.eu erh\u00e4ltlich. Der Umtausch ist weiterhin m\u00f6glich, wenn das Produkt neu ist oder gerade auf ein h\u00f6heres Modell aufger\u00fcstet wird.<\/p>\n      <p>Je nach Fall kann eine <strong>Abschlag von 10 %<\/strong> kann auf den Wert des umgetauschten Produkts angewendet werden. Unser Team setzt sich innerhalb von 24 Arbeitsstunden mit Ihnen in Verbindung, um Ihnen die f\u00fcr Ihre Situation geeignete L\u00f6sung vorzuschlagen.<\/p>\n    <\/div>\n    <div class=\"ulegal-steps\">\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">1<\/span>\n        <div>\n          <strong>Kontaktieren Sie unseren Kundendienst<\/strong>\n          <p>Senden Sie eine E-Mail an <a href=\"mailto:contact@udiag.eu\">contact@udiag.eu<\/a> mit Ihrer Bestellnummer und dem Grund f\u00fcr den Umtausch.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">2<\/span>\n        <div>\n          <strong>Validierung durch unser Team<\/strong>\n          <p>Unser Team pr\u00fcft Ihre Anfrage und best\u00e4tigt Ihnen die Umtauschbedingungen innerhalb von 24 Arbeitsstunden.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">3<\/span>\n        <div>\n          <strong>R\u00fccksendung des Produkts<\/strong>\n          <p>Sie schicken das Produkt in seiner Originalverpackung mit allem Zubeh\u00f6r an uns zur\u00fcck. Ein R\u00fccksendeschein wird Ihnen zur Verf\u00fcgung gestellt.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">4<\/span>\n        <div>\n          <strong>Versand des neuen Produkts<\/strong>\n          <p>Nach Erhalt und Pr\u00fcfung wird das Ersatzprodukt innerhalb von 48 Arbeitsstunden versandt.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- REMBOURSEMENT -->\n  <div class=\"ulegal-section\" id=\"remboursement\">\n    <div class=\"ulegal-section-label\">Artikel 3<\/div>\n    <h2>Modalit\u00e4ten der R\u00fcckzahlung<\/h2>\n    <div class=\"ulegal-text\">\n      <p>Sobald die R\u00fccksendung von unserem Team best\u00e4tigt wurde, erfolgt die R\u00fcckerstattung entsprechend der urspr\u00fcnglichen Zahlungsmethode (Kreditkarte, PayPal usw.). <strong>ohne Kosten f\u00fcr Sie<\/strong>.<\/p>\n      <p>Sollte es zu Verz\u00f6gerungen kommen, \u00fcberpr\u00fcfen Sie zun\u00e4chst Ihr Bankkonto und wenden Sie sich dann an Ihre Bank. Die maximale Frist f\u00fcr die R\u00fcckzahlung betr\u00e4gt <strong>14 Tage<\/strong> ab dem Datum der Best\u00e4tigung der R\u00fccksendung, je nach Ihrer Bank bis zu 15 Tage.<\/p>\n      <p>Sie erhalten systematisch einen <strong>Best\u00e4tigungsmail<\/strong> sobald die Entscheidung \u00fcber die R\u00fcckzahlung getroffen wurde.<\/p>\n    <\/div>\n    <div class=\"ulegal-remb-grid\">\n      <div class=\"ulegal-remb-card\">\n        <span class=\"ulegal-remb-icon\">\u23f1\ufe0f<\/span>\n        <span class=\"ulegal-remb-label\">Frist f\u00fcr die Bearbeitung<\/span>\n        <span class=\"ulegal-remb-value\">Innerhalb von 14 Tagen<\/span>\n      <\/div>\n      <div class=\"ulegal-remb-card\">\n        <span class=\"ulegal-remb-icon\">\ud83d\udcb3<\/span>\n        <span class=\"ulegal-remb-label\">Art der R\u00fcckerstattung<\/span>\n        <span class=\"ulegal-remb-value\">Urspr\u00fcngliches Zahlungsmittel<\/span>\n      <\/div>\n      <div class=\"ulegal-remb-card\">\n        <span class=\"ulegal-remb-icon\">\ud83d\udce7<\/span>\n        <span class=\"ulegal-remb-label\">Best\u00e4tigung<\/span>\n        <span class=\"ulegal-remb-value\">Automatische E-Mail<\/span>\n      <\/div>\n      <div class=\"ulegal-remb-card\">\n        <span class=\"ulegal-remb-icon\">\ud83d\udcb6<\/span>\n        <span class=\"ulegal-remb-label\">Kosten<\/span>\n        <span class=\"ulegal-remb-value\">Keine Kosten f\u00fcr den Klienten<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- EXCLUSIONS -->\n  <div class=\"ulegal-section\" id=\"exclusions\">\n    <div class=\"ulegal-section-label\">Artikel 4<\/div>\n    <h2>F\u00e4lle von Nicht-Erstattung<\/h2>\n    <div class=\"ulegal-exclusions-list\">\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Produkt zur\u00fcckgegeben nach <strong>15 Tage<\/strong> nach der Lieferung<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Produkt <strong>unvollst\u00e4ndig<\/strong>, besch\u00e4digt oder ohne Originalverpackung<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>R\u00fccksendung SAV ohne <strong>validierte Vordiagnose<\/strong> von unserem Team<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Schaden, der aus einer <strong>Nutzungsfehler<\/strong> des Klienten<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Kompatibilit\u00e4t <strong>vor dem Kauf nicht \u00fcberpr\u00fcft<\/strong> (Liste der kompatiblen Fahrzeuge ist auf jedem Produktblatt verf\u00fcgbar)<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Artikel in <strong>Sonderangebot, Ausverkauf oder Lagerr\u00e4umung<\/strong><\/p>\n      <\/div>\n    <\/div>\n    <div class=\"ulegal-warning-box\">\n      <span>\u26a0\ufe0f<\/span>\n      <p>Jede R\u00fcckerstattung erfordert zun\u00e4chst eine Kontaktaufnahme mit unserem UDIAG-Support. Schicken Sie niemals ein Produkt zur\u00fcck, ohne die Zustimmung unseres Teams eingeholt zu haben - jede nicht genehmigte R\u00fccksendung wird abgelehnt und auf Kosten des Absenders zur\u00fcckgeschickt.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- PROC\u00c9DURE RETOUR -->\n  <div class=\"ulegal-section\" id=\"procedure\">\n    <div class=\"ulegal-section-label\">Artikel 5<\/div>\n    <h2>Schritt-f\u00fcr-Schritt-R\u00fcckkehrverfahren<\/h2>\n    <p class=\"ulegal-section-intro\">Erforderliche Informationen f\u00fcr jede R\u00fccksendung UDIAG :<\/p>\n    <div class=\"ulegal-info-required\">\n      <span>\ud83d\udc64 Name und Vorname<\/span>\n      <span>\ud83d\udce7 E-Mail-Adresse<\/span>\n      <span>\ud83d\udd22 Bestellnummer<\/span>\n      <span>\ud83d\udcc5 Datum des Kaufs<\/span>\n      <span>\ud83d\udce6 Zur\u00fcckgegebenes Produkt<\/span>\n      <span>\ud83d\udcac Grund f\u00fcr die R\u00fcckkehr<\/span>\n    <\/div>\n    <div class=\"ulegal-steps\" style=\"margin-top: 28px;\">\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">1<\/span>\n        <div>\n          <strong>Kontaktieren Sie unseren Support<\/strong>\n          <p>Senden Sie eine E-Mail an <a href=\"mailto:contact@udiag.eu\">contact@udiag.eu<\/a> mit allen oben geforderten Informationen.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">2<\/span>\n        <div>\n          <strong>Validierung Ihres Antrags<\/strong>\n          <p>Unser Team bearbeitet Ihre Anfrage und sendet Ihnen innerhalb von 24 Arbeitsstunden eine R\u00fcckgabevereinbarung.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">3<\/span>\n        <div>\n          <strong>Verpacken Sie das Produkt sorgf\u00e4ltig<\/strong>\n          <p>Legen Sie das Produkt wieder in die Originalverpackung zur\u00fcck, in der alle Zubeh\u00f6rteile, Handb\u00fccher und Dokumentationen enthalten sind.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">4<\/span>\n        <div>\n          <strong>Versenden Sie das Paket<\/strong>\n          <p>Senden Sie das Paket an die von unserem Team angegebene Adresse. Bewahren Sie die Trackingnummer als Versandnachweis auf.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">5<\/span>\n        <div>\n          <strong>Rezeption &amp; Kontrolle<\/strong>\n          <p>Bei Erhalt pr\u00fcft unser Team das Produkt und benachrichtigt Sie per E-Mail \u00fcber die Entscheidung zur R\u00fcckerstattung oder zum Umtausch.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"ulegal-note-box\">\n      <span>\ud83d\udccc<\/span>\n      <p><strong>Wichtiger Hinweis:<\/strong> F\u00fcr jedes verwendete oder aktivierte Produkt wird ein Abschlag von <strong>30 % oder 65 \u20ac HT<\/strong> wird angewendet und die Kosten f\u00fcr die R\u00fccksendung werden gem\u00e4\u00df der UDIAG-Garantierichtlinie vom erstatteten Betrag abgezogen.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- CONTACT SAV -->\n  <div class=\"ulegal-section\" id=\"contact\">\n    <div class=\"ulegal-section-label\">Kontakt Kundendienst<\/div>\n    <h2>Unser Team ist f\u00fcr Sie da<\/h2>\n    <div class=\"ulegal-sav-grid\">\n      <div class=\"ulegal-sav-card\">\n        <span class=\"ulegal-sav-icon\">\ud83d\udce7<\/span>\n        <span class=\"ulegal-sav-title\">E-Mail Kundendienst<\/span>\n        <a href=\"mailto:contact@udiag.eu\" class=\"ulegal-sav-value\">contact@udiag.eu<\/a>\n        <span class=\"ulegal-sav-delay\">Antwort innerhalb von 24 Arbeitsstunden<\/span>\n      <\/div>\n      <div class=\"ulegal-sav-card\">\n        <span class=\"ulegal-sav-icon\">\ud83d\udcde<\/span>\n        <span class=\"ulegal-sav-title\">Telefon<\/span>\n        <a href=\"tel:+33650930230\" class=\"ulegal-sav-value\">+33 6 50 93 02 30<\/a>\n        <span class=\"ulegal-sav-delay\">Mo-Fr, 9-18 Uhr<\/span>\n      <\/div>\n      <div class=\"ulegal-sav-card\">\n        <span class=\"ulegal-sav-icon\">\ud83d\udcec<\/span>\n        <span class=\"ulegal-sav-title\">Postanschrift<\/span>\n        <span class=\"ulegal-sav-value\" style=\"font-size: 0.85rem;\">GREEN MOTOR COMPANY<br>33 rue de la R\u00e9publique<br>69002 Lyon<\/span>\n        <span class=\"ulegal-sav-delay\">Nur f\u00fcr best\u00e4tigte SAV-R\u00fccksendungen<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- LIENS RAPIDES -->\n  <div class=\"ulegal-section\">\n    <div class=\"ulegal-section-label\">Gesetzliche Seiten<\/div>\n    <h2>Andere rechtliche Dokumente<\/h2>\n    <div class=\"ulegal-links-grid\">\n      <a href=\"\/de\/mentions-legales\/\" class=\"ulegal-link-card\">\n        <span class=\"ulegal-link-icon\">\ud83d\udcc4<\/span>\n        <span class=\"ulegal-link-label\">Rechtliche Hinweise &amp; AGB<\/span>\n        <span class=\"ulegal-link-arrow\">\u2192<\/span>\n      <\/a>\n      <a href=\"\/de\/cgv\/\" class=\"ulegal-link-card\">\n        <span class=\"ulegal-link-icon\">\ud83d\udccb<\/span>\n        <span class=\"ulegal-link-label\">Allgemeine Verkaufsbedingungen<\/span>\n        <span class=\"ulegal-link-arrow\">\u2192<\/span>\n      <\/a>\n      <a href=\"\/de\/politique-de-confidentialite\/\" class=\"ulegal-link-card\">\n        <span class=\"ulegal-link-icon\">\ud83d\udd12<\/span>\n        <span class=\"ulegal-link-label\">Datenschutzrichtlinie<\/span>\n        <span class=\"ulegal-link-arrow\">\u2192<\/span>\n      <\/a>\n      <a href=\"\/de\/kontakt\/\" class=\"ulegal-link-card\">\n        <span class=\"ulegal-link-icon\">\u2709\ufe0f<\/span>\n        <span class=\"ulegal-link-label\">Kontaktformular<\/span>\n        <span class=\"ulegal-link-arrow\">\u2192<\/span>\n      <\/a>\n    <\/div>\n  <\/div>\n\n<\/div><!-- \/ulegal-inner -->\n<\/div><!-- \/ulegal-wrap -->\n\n<style>\n\/* \u2550\u2550 POLITIQUE RETOURS \u2014 UDIAG \u2550\u2550 *\/\n.ulegal-wrap {\n  font-family: 'Exo 2', sans-serif;\n  background: #000000; color: #C8CEEA;\n  width: 100%; padding-bottom: 80px;\n}\n.ulegal-wrap * { box-sizing: border-box; }\n.ulegal-wrap a { color: #4A5AFF; text-decoration: none; }\n.ulegal-wrap a:hover { text-decoration: underline; }\n\n\/* HERO *\/\n.ulegal-hero {\n  text-align: center; padding: 70px 40px 60px;\n  background: radial-gradient(ellipse 60% 50% at 50% 0%, rgba(43,53,184,0.18) 0%, transparent 65%);\n  border-bottom: 1px solid rgba(43,53,184,0.12);\n}\n.ulegal-badge {\n  display: inline-flex; align-items: center; gap: 8px;\n  background: rgba(43,53,184,0.15); border: 1px solid rgba(43,53,184,0.4);\n  padding: 7px 20px; border-radius: 100px; font-size: 0.82rem;\n  font-weight: 700; letter-spacing: 0.12em; color: #8A9FFF;\n  text-transform: uppercase; margin-bottom: 20px;\n}\n.ulegal-dot {\n  width: 7px; height: 7px; background: #4A5AFF; border-radius: 50%;\n  animation: ulegal-pulse 2s infinite; display: inline-block;\n}\n@keyframes ulegal-pulse { 0%,100%{opacity:1} 50%{opacity:0.3} }\n.ulegal-hero h1 {\n  font-size: clamp(1.8rem, 3.5vw, 2.8rem); font-weight: 900;\n  color: #fff; margin: 0 0 14px; line-height: 1.15;\n}\n.ulegal-hero h1 span { color: #4A5AFF; }\n.ulegal-hero-sub {\n  font-family: 'DM Sans', sans-serif; font-size: 0.95rem;\n  color: #7880A8; margin: 0 0 24px;\n}\n.ulegal-hero-nav {\n  display: flex; flex-wrap: wrap; gap: 8px; justify-content: center;\n}\n.ulegal-hero-nav a {\n  background: rgba(43,53,184,0.12); border: 1px solid rgba(43,53,184,0.25);\n  color: #8A9FFF !important; font-size: 0.78rem; font-weight: 700;\n  padding: 5px 14px; border-radius: 20px; transition: all 0.2s;\n  text-decoration: none !important;\n}\n.ulegal-hero-nav a:hover { background: rgba(43,53,184,0.3); }\n\n\/* INNER *\/\n.ulegal-inner { max-width: 900px; margin: 0 auto; padding: 0 40px; }\n\n\/* R\u00c9ASSURANCE BAR *\/\n.ulegal-reassurance-bar {\n  max-width: 900px; margin: 28px auto 0;\n  padding: 0 40px;\n  display: grid; grid-template-columns: repeat(5, 1fr); gap: 10px;\n}\n.ulegal-rea-item {\n  background: #0D0D1A; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 12px; padding: 16px 12px; text-align: center;\n  display: flex; flex-direction: column; gap: 4px;\n}\n.ulegal-rea-icon { font-size: 1.4rem; }\n.ulegal-rea-label {\n  font-size: 0.82rem; font-weight: 800; color: #fff;\n}\n.ulegal-rea-sub {\n  font-family: 'DM Sans', sans-serif; font-size: 0.75rem; color: #7880A8;\n}\n\n\/* SECTIONS *\/\n.ulegal-section {\n  background: #0D0D1A; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 16px; padding: 40px; margin-top: 20px;\n  position: relative; overflow: hidden; scroll-margin-top: 80px;\n}\n.ulegal-section::before {\n  content: ''; position: absolute; top: 0; left: 0; right: 0; height: 2px;\n  background: linear-gradient(90deg, transparent, rgba(43,53,184,0.45), transparent);\n}\n.ulegal-section-label {\n  font-size: 0.68rem; font-weight: 800; letter-spacing: 0.15em;\n  text-transform: uppercase; color: #4A5AFF; margin-bottom: 8px;\n  display: flex; align-items: center; gap: 8px;\n}\n.ulegal-section-label::before { content: ''; width: 14px; height: 2px; background: #4A5AFF; display: block; }\n.ulegal-section h2 {\n  font-size: clamp(1.1rem, 2vw, 1.4rem); font-weight: 800;\n  color: #fff; margin: 0 0 20px;\n}\n.ulegal-section-intro {\n  font-family: 'DM Sans', sans-serif; font-size: 0.93rem;\n  color: #7880A8; margin-bottom: 24px; line-height: 1.7;\n}\n.ulegal-section-intro strong { color: #C8CEEA; }\n\n\/* TEXTE *\/\n.ulegal-text p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.93rem;\n  color: #A0A8C8; line-height: 1.85; margin-bottom: 14px;\n}\n.ulegal-text p:last-child { margin-bottom: 0; }\n.ulegal-text strong { color: #fff; }\n.ulegal-text a { color: #4A5AFF; }\n\n\/* GRILLE CONDITIONS *\/\n.ulegal-conditions-grid {\n  display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px;\n}\n.ulegal-cond-card {\n  border-radius: 14px; padding: 22px; border: 1px solid;\n}\n.ulegal-cond-card--ok { background: rgba(16,185,129,0.06); border-color: rgba(16,185,129,0.2); }\n.ulegal-cond-card--warn { background: rgba(245,158,11,0.06); border-color: rgba(245,158,11,0.2); }\n.ulegal-cond-card--ko { background: rgba(239,68,68,0.06); border-color: rgba(239,68,68,0.2); }\n.ulegal-cond-badge {\n  display: inline-block; font-size: 0.72rem; font-weight: 800;\n  letter-spacing: 0.08em; text-transform: uppercase;\n  padding: 3px 10px; border-radius: 20px; margin-bottom: 12px;\n}\n.ulegal-cond-badge--ok { background: rgba(16,185,129,0.15); color: #10B981; }\n.ulegal-cond-badge--warn { background: rgba(245,158,11,0.15); color: #F59E0B; }\n.ulegal-cond-badge--ko { background: rgba(239,68,68,0.15); color: #EF4444; }\n.ulegal-cond-card h3 { font-size: 0.95rem; font-weight: 700; color: #fff; margin: 0 0 12px; }\n.ulegal-cond-card ul { list-style: none; padding: 0; margin: 0; }\n.ulegal-cond-card ul li {\n  font-family: 'DM Sans', sans-serif; font-size: 0.85rem;\n  color: #A0A8C8; padding: 7px 0 7px 22px;\n  border-bottom: 1px solid rgba(255,255,255,0.04);\n  display: block; line-height: 1.55;\n  position: relative;\n}\n.ulegal-cond-card--ok li::before {\n  content: '\u2713'; color: #10B981; font-weight: 700;\n  position: absolute; left: 0; top: 7px;\n}\n.ulegal-cond-card--warn li::before {\n  content: '!'; color: #F59E0B; font-weight: 700;\n  position: absolute; left: 0; top: 7px;\n}\n.ulegal-cond-card--ko li::before {\n  content: '\u2717'; color: #EF4444; font-weight: 700;\n  position: absolute; left: 0; top: 7px;\n}\n.ulegal-cond-card ul li:last-child { border-bottom: none; }\n.ulegal-cond-card ul li strong { color: #fff; }\n\n\/* \u00c9TAPES *\/\n.ulegal-steps { display: flex; flex-direction: column; gap: 12px; }\n.ulegal-step {\n  display: flex; gap: 16px; align-items: flex-start;\n  background: #111122; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 12px; padding: 18px 20px;\n}\n.ulegal-step-num {\n  width: 32px; height: 32px; background: #2B35B8;\n  border-radius: 50%; display: flex; align-items: center;\n  justify-content: center; font-size: 0.85rem; font-weight: 900;\n  color: #fff; flex-shrink: 0;\n}\n.ulegal-step strong {\n  display: block; font-size: 0.9rem; color: #fff; margin-bottom: 4px;\n}\n.ulegal-step p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.85rem;\n  color: #7880A8; margin: 0; line-height: 1.6;\n}\n.ulegal-step a { color: #4A5AFF; }\n\n\/* REMBOURSEMENT GRID *\/\n.ulegal-remb-grid {\n  display: grid; grid-template-columns: repeat(4, 1fr);\n  gap: 12px; margin-top: 20px;\n}\n.ulegal-remb-card {\n  background: #111122; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 12px; padding: 18px 16px; text-align: center;\n  display: flex; flex-direction: column; gap: 6px;\n}\n.ulegal-remb-icon { font-size: 1.5rem; }\n.ulegal-remb-label {\n  font-size: 0.72rem; font-weight: 800; letter-spacing: 0.08em;\n  text-transform: uppercase; color: #4A5AFF;\n}\n.ulegal-remb-value {\n  font-family: 'DM Sans', sans-serif; font-size: 0.87rem;\n  font-weight: 600; color: #fff;\n}\n\n\/* EXCLUSIONS *\/\n.ulegal-exclusions-list {\n  display: grid; grid-template-columns: repeat(2, 1fr);\n  gap: 10px; margin-bottom: 20px;\n}\n.ulegal-excl-item {\n  background: rgba(239,68,68,0.05); border: 1px solid rgba(239,68,68,0.15);\n  border-radius: 10px; padding: 14px 16px;\n  display: flex; gap: 12px; align-items: flex-start;\n}\n.ulegal-excl-icon { font-size: 1rem; flex-shrink: 0; margin-top: 2px; }\n.ulegal-excl-item p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.87rem;\n  color: #A0A8C8; margin: 0; line-height: 1.6;\n}\n.ulegal-excl-item strong { color: #fff; }\n\n\/* ALERTE *\/\n.ulegal-warning-box {\n  background: rgba(245,158,11,0.07); border: 1px solid rgba(245,158,11,0.25);\n  border-radius: 10px; padding: 16px 20px;\n  display: flex; gap: 12px; align-items: flex-start;\n}\n.ulegal-warning-box span { font-size: 1.2rem; flex-shrink: 0; margin-top: 1px; }\n.ulegal-warning-box p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.87rem;\n  color: #C8CEEA; margin: 0; line-height: 1.7;\n}\n\n\/* NOTE *\/\n.ulegal-note-box {\n  background: rgba(43,53,184,0.08); border: 1px solid rgba(43,53,184,0.2);\n  border-radius: 10px; padding: 16px 20px; margin-top: 20px;\n  display: flex; gap: 12px; align-items: flex-start;\n}\n.ulegal-note-box span { font-size: 1.2rem; flex-shrink: 0; margin-top: 1px; }\n.ulegal-note-box p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.87rem;\n  color: #A0A8C8; margin: 0; line-height: 1.7;\n}\n.ulegal-note-box strong { color: #fff; }\n\n\/* INFOS REQUISES *\/\n.ulegal-info-required {\n  display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 8px;\n}\n.ulegal-info-required span {\n  background: rgba(43,53,184,0.12); border: 1px solid rgba(43,53,184,0.25);\n  color: #8A9FFF; font-size: 0.82rem; font-weight: 700;\n  padding: 6px 14px; border-radius: 20px;\n}\n\n\/* SAV *\/\n.ulegal-sav-grid {\n  display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px;\n}\n.ulegal-sav-card {\n  background: #111122; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 14px; padding: 24px 20px; text-align: center;\n  display: flex; flex-direction: column; align-items: center; gap: 8px;\n  transition: border-color 0.22s;\n}\n.ulegal-sav-card:hover { border-color: rgba(43,53,184,0.35); }\n.ulegal-sav-icon { font-size: 1.8rem; }\n.ulegal-sav-title {\n  font-size: 0.72rem; font-weight: 800; letter-spacing: 0.1em;\n  text-transform: uppercase; color: #4A5AFF;\n}\n.ulegal-sav-value {\n  font-family: 'DM Sans', sans-serif; font-size: 0.95rem;\n  font-weight: 700; color: #fff; text-align: center; line-height: 1.5;\n}\n.ulegal-sav-delay {\n  font-family: 'DM Sans', sans-serif; font-size: 0.78rem;\n  color: #7880A8;\n}\n\n\/* LIENS *\/\n.ulegal-links-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 12px; }\n.ulegal-link-card {\n  background: #111122; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 12px; padding: 18px 20px;\n  display: flex; align-items: center; gap: 12px;\n  text-decoration: none !important; transition: all 0.22s;\n}\n.ulegal-link-card:hover {\n  border-color: rgba(43,53,184,0.4); transform: translateX(4px);\n  background: rgba(43,53,184,0.06);\n}\n.ulegal-link-icon { font-size: 1.2rem; flex-shrink: 0; }\n.ulegal-link-label {\n  font-family: 'Exo 2', sans-serif; font-size: 0.9rem;\n  font-weight: 700; color: #fff; flex: 1;\n}\n.ulegal-link-arrow { color: #4A5AFF; font-weight: 700; font-size: 1.1rem; }\n\n\/* RESPONSIVE *\/\n@media (max-width: 900px) {\n  .ulegal-reassurance-bar { grid-template-columns: repeat(3, 1fr); }\n  .ulegal-conditions-grid { grid-template-columns: 1fr; }\n  .ulegal-remb-grid { grid-template-columns: repeat(2, 1fr); }\n  .ulegal-sav-grid { grid-template-columns: 1fr; }\n}\n@media (max-width: 720px) {\n  .ulegal-hero { padding: 50px 20px 44px; }\n  .ulegal-inner, .ulegal-reassurance-bar { padding: 0 16px; }\n  .ulegal-section { padding: 26px 18px; }\n  .ulegal-reassurance-bar { grid-template-columns: repeat(2, 1fr); }\n  .ulegal-exclusions-list { grid-template-columns: 1fr; }\n  .ulegal-remb-grid { grid-template-columns: repeat(2, 1fr); }\n  .ulegal-links-grid { grid-template-columns: 1fr; }\n}\n<\/style>","protected":false},"excerpt":{"rendered":"<p>SAV &#038; Satisfaction client Politique de Retours Retours, \u00e9changes et remboursements UDIAG \u2014 Derni\u00e8re mise \u00e0 jour : f\u00e9vrier 2026 Conditions de retour Demander un \u00e9change Remboursement Exclusions Proc\u00e9dure Contact SAV \ud83d\udce6 14 jours pour retourner \ud83d\udcb6 Remboursement sous 14 jours \ud83d\udd04 \u00c9change possible produit neuf \ud83d\ude9a Frais de retour pris en charge (SAV) \ud83d\udcac&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"folder":[],"class_list":["post-2011","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"amartelo","author_link":"https:\/\/www.udiag.eu\/de\/author\/amartelo\/"},"comment_info":0,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/pages\/2011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/comments?post=2011"}],"version-history":[{"count":1,"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/pages\/2011\/revisions"}],"predecessor-version":[{"id":2012,"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/pages\/2011\/revisions\/2012"}],"wp:attachment":[{"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/media?parent=2011"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.udiag.eu\/de\/wp-json\/wp\/v2\/folder?post=2011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}