{"id":2011,"date":"2026-02-13T14:43:38","date_gmt":"2026-02-13T13:43:38","guid":{"rendered":"https:\/\/www.udiag.eu\/?page_id=2011"},"modified":"2026-02-13T14:46:38","modified_gmt":"2026-02-13T13:46:38","slug":"politica-de-devolucoes","status":"publish","type":"page","link":"https:\/\/www.udiag.eu\/pt\/politique-de-retours\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00f5es"},"content":{"rendered":"<div class=\"ulegal-wrap\">\n\n<!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 HERO \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\n<div class=\"ulegal-hero\">\n  <div class=\"ulegal-badge\">\n    <span class=\"ulegal-dot\"><\/span>\n    Servi\u00e7o p\u00f3s-venda e satisfa\u00e7\u00e3o do cliente\n  <\/div>\n  <h1>Pol\u00edtica <span>Devolu\u00e7\u00f5es<\/span><\/h1>\n  <p class=\"ulegal-hero-sub\">Devolu\u00e7\u00f5es, trocas e reembolsos UDIAG - \u00daltima atualiza\u00e7\u00e3o: fevereiro de 2026<\/p>\n  <div class=\"ulegal-hero-nav\">\n    <a href=\"#conditions\">Condi\u00e7\u00f5es de devolu\u00e7\u00e3o<\/a>\n    <a href=\"#echange\">Pedir uma troca<\/a>\n    <a href=\"#remboursement\">Reembolso<\/a>\n    <a href=\"#exclusions\">Exclus\u00f5es<\/a>\n    <a href=\"#procedure\">Procedimento<\/a>\n    <a href=\"#contact\">Contacto de servi\u00e7o<\/a>\n  <\/div>\n<\/div>\n\n<!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 CONTENU \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\n<div class=\"ulegal-inner\">\n\n  <!-- INTRO R\u00c9ASSURANCE -->\n  <div class=\"ulegal-reassurance-bar\">\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\udce6<\/span>\n      <span class=\"ulegal-rea-label\">14 dias<\/span>\n      <span class=\"ulegal-rea-sub\">para regressar<\/span>\n    <\/div>\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\udcb6<\/span>\n      <span class=\"ulegal-rea-label\">Reembolso<\/span>\n      <span class=\"ulegal-rea-sub\">no prazo de 14 dias<\/span>\n    <\/div>\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\udd04<\/span>\n      <span class=\"ulegal-rea-label\">Possibilidade de troca<\/span>\n      <span class=\"ulegal-rea-sub\">novo produto<\/span>\n    <\/div>\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\ude9a<\/span>\n      <span class=\"ulegal-rea-label\">Custos de devolu\u00e7\u00e3o<\/span>\n      <span class=\"ulegal-rea-sub\">apoiado (servi\u00e7o p\u00f3s-venda)<\/span>\n    <\/div>\n    <div class=\"ulegal-rea-item\">\n      <span class=\"ulegal-rea-icon\">\ud83d\udcac<\/span>\n      <span class=\"ulegal-rea-label\">Apoio FR<\/span>\n      <span class=\"ulegal-rea-sub\">Resposta 24 horas por dia<\/span>\n    <\/div>\n  <\/div>\n\n  <!-- CONDITIONS DE RETOUR -->\n  <div class=\"ulegal-section\" id=\"conditions\">\n    <div class=\"ulegal-section-label\">Artigo 1.o<\/div>\n    <h2>Condi\u00e7\u00f5es essenciais de regresso<\/h2>\n    <p class=\"ulegal-section-intro\">Produtos comprados em <strong>udiag.eu<\/strong> t\u00eam uma pol\u00edtica clara de devolu\u00e7\u00f5es e trocas. Os artigos promocionais ou de saldos n\u00e3o s\u00e3o reembols\u00e1veis nem pass\u00edveis de troca.<\/p>\n\n    <div class=\"ulegal-conditions-grid\">\n\n      <div class=\"ulegal-cond-card ulegal-cond-card--ok\">\n        <span class=\"ulegal-cond-badge ulegal-cond-badge--ok\">\u2705 Aceite<\/span>\n        <h3>Pr\u00e9-requisitos<\/h3>\n        <ul>\n          <li>Devolu\u00e7\u00e3o solicitada em <strong>14 dias<\/strong> ap\u00f3s a rece\u00e7\u00e3o<\/li>\n          <li>Produto <strong>n\u00e3o utilizado e n\u00e3o ativado<\/strong><\/li>\n          <li>Embalagem original intacta<\/li>\n          <li>Todos os acess\u00f3rios inclu\u00eddos<\/li>\n          <li>Documenta\u00e7\u00e3o e manuais dispon\u00edveis<\/li>\n          <li>N\u00famero de ordem comunicado<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"ulegal-cond-card ulegal-cond-card--warn\">\n        <span class=\"ulegal-cond-badge ulegal-cond-badge--warn\">\u26a0\ufe0f Desconto aplic\u00e1vel<\/span>\n        <h3>Produto ativado ou utilizado<\/h3>\n        <ul>\n          <li>Se o produto tiver sido <strong>ativado ou utilizado<\/strong>, aplica-se um desconto para a reposi\u00e7\u00e3o<\/li>\n          <li>Desconto : <strong>30 % ou 65 euros excl.<\/strong> (consoante o que for mais elevado)<\/li>\n          <li>Portes de devolu\u00e7\u00e3o deduzidos do reembolso<\/li>\n          <li>Verificado pela nossa equipa antes da valida\u00e7\u00e3o<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"ulegal-cond-card ulegal-cond-card--ko\">\n        <span class=\"ulegal-cond-badge ulegal-cond-badge--ko\">N\u00e3o aceite<\/span>\n        <h3>Retornos recusados<\/h3>\n        <ul>\n          <li>Regresso solicitado ap\u00f3s <strong>15 dias<\/strong> ap\u00f3s a entrega<\/li>\n          <li>Produto danificado pelo cliente<\/li>\n          <li>Embalagem original em falta ou danificada<\/li>\n          <li>Acess\u00f3rios em falta<\/li>\n          <li>Artigos promocionais ou de saldos<\/li>\n          <li>Erro de compatibilidade n\u00e3o verificado antes da compra<\/li>\n        <\/ul>\n      <\/div>\n\n    <\/div>\n  <\/div>\n\n  <!-- \u00c9CHANGE -->\n  <div class=\"ulegal-section\" id=\"echange\">\n    <div class=\"ulegal-section-label\">Artigo 2.o<\/div>\n    <h2>Como posso solicitar uma troca?<\/h2>\n    <div class=\"ulegal-text\">\n      <p>Todos os pedidos de troca devem ser efectuados atrav\u00e9s do nosso <strong>formul\u00e1rio de contacto<\/strong> dispon\u00edveis no s\u00edtio Web udiag.eu. As trocas s\u00e3o poss\u00edveis se o produto for novo ou estiver a ser atualizado para um modelo superior.<\/p>\n      <p>Consoante o caso, um <strong>desconto de 10 %<\/strong> pode aplicar-se ao valor do produto trocado. A nossa equipa entrar\u00e1 em contacto consigo no prazo de 24 horas para lhe propor a melhor solu\u00e7\u00e3o para a sua situa\u00e7\u00e3o.<\/p>\n    <\/div>\n    <div class=\"ulegal-steps\">\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">1<\/span>\n        <div>\n          <strong>Contactar o nosso servi\u00e7o p\u00f3s-venda<\/strong>\n          <p>Enviar uma mensagem de correio eletr\u00f3nico para <a href=\"mailto:contact@udiag.eu\">contact@udiag.eu<\/a> com o n\u00famero da encomenda e o motivo da troca.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">2<\/span>\n        <div>\n          <strong>Valida\u00e7\u00e3o pela nossa equipa<\/strong>\n          <p>A nossa equipa estudar\u00e1 o seu pedido e confirmar\u00e1 as condi\u00e7\u00f5es de troca no prazo de 24 horas.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">3<\/span>\n        <div>\n          <strong>Devolu\u00e7\u00e3o do produto<\/strong>\n          <p>Devolve-nos o produto na sua embalagem original com todos os seus acess\u00f3rios. Fornecer-lhe-emos uma guia de devolu\u00e7\u00e3o.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">4<\/span>\n        <div>\n          <strong>Expedi\u00e7\u00e3o do novo produto<\/strong>\n          <p>Ap\u00f3s rece\u00e7\u00e3o e inspe\u00e7\u00e3o, o produto de substitui\u00e7\u00e3o ser\u00e1 enviado no prazo de 48 horas \u00fateis.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- REMBOURSEMENT -->\n  <div class=\"ulegal-section\" id=\"remboursement\">\n    <div class=\"ulegal-section-label\">Artigo 3<\/div>\n    <h2>Condi\u00e7\u00f5es de reembolso<\/h2>\n    <div class=\"ulegal-text\">\n      <p>Uma vez validada a devolu\u00e7\u00e3o pela nossa equipa, o reembolso ser\u00e1 efectuado de acordo com o m\u00e9todo de pagamento original (cart\u00e3o banc\u00e1rio, PayPal, etc.). <strong>sem qualquer custo para si<\/strong>.<\/p>\n      <p>Se houver um atraso, verifique primeiro a sua conta banc\u00e1ria e depois contacte o seu banco. O prazo m\u00e1ximo de reembolso \u00e9 de <strong>14 dias<\/strong> a partir da data de valida\u00e7\u00e3o da devolu\u00e7\u00e3o, at\u00e9 15 dias, consoante o seu banco.<\/p>\n      <p>Receber\u00e1 sistematicamente um <strong>correio eletr\u00f3nico de confirma\u00e7\u00e3o<\/strong> logo que seja tomada a decis\u00e3o de reembolso.<\/p>\n    <\/div>\n    <div class=\"ulegal-remb-grid\">\n      <div class=\"ulegal-remb-card\">\n        <span class=\"ulegal-remb-icon\">\u23f1\ufe0f<\/span>\n        <span class=\"ulegal-remb-label\">Tempo de processamento<\/span>\n        <span class=\"ulegal-remb-value\">No prazo de 14 dias<\/span>\n      <\/div>\n      <div class=\"ulegal-remb-card\">\n        <span class=\"ulegal-remb-icon\">\ud83d\udcb3<\/span>\n        <span class=\"ulegal-remb-label\">M\u00e9todo de reembolso<\/span>\n        <span class=\"ulegal-remb-value\">Meios de pagamento iniciais<\/span>\n      <\/div>\n      <div class=\"ulegal-remb-card\">\n        <span class=\"ulegal-remb-icon\">\ud83d\udce7<\/span>\n        <span class=\"ulegal-remb-label\">Confirma\u00e7\u00e3o<\/span>\n        <span class=\"ulegal-remb-value\">Correio eletr\u00f3nico autom\u00e1tico<\/span>\n      <\/div>\n      <div class=\"ulegal-remb-card\">\n        <span class=\"ulegal-remb-icon\">\ud83d\udcb6<\/span>\n        <span class=\"ulegal-remb-label\">Taxas<\/span>\n        <span class=\"ulegal-remb-value\">Sem custos para o cliente<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- EXCLUSIONS -->\n  <div class=\"ulegal-section\" id=\"exclusions\">\n    <div class=\"ulegal-section-label\">Artigo 4<\/div>\n    <h2>Casos de n\u00e3o reembolso<\/h2>\n    <div class=\"ulegal-exclusions-list\">\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Produto devolvido ap\u00f3s <strong>15 dias<\/strong> ap\u00f3s a entrega<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Produto <strong>incompleto<\/strong>, danificado ou sem a embalagem original<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Servi\u00e7o p\u00f3s-venda devolu\u00e7\u00e3o sem <strong>diagn\u00f3stico preliminar validado<\/strong> pela nossa equipa<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Danos resultantes de <strong>erro do utilizador<\/strong> do cliente<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Compatibilidade <strong>n\u00e3o verificado antes da compra<\/strong> (lista de ve\u00edculos compat\u00edveis dispon\u00edvel em cada ficha de produto)<\/p>\n      <\/div>\n      <div class=\"ulegal-excl-item\">\n        <span class=\"ulegal-excl-icon\">\ud83d\udeab<\/span>\n        <p>Artigos pt <strong>promo\u00e7\u00e3o, venda ou liquida\u00e7\u00e3o<\/strong><\/p>\n      <\/div>\n    <\/div>\n    <div class=\"ulegal-warning-box\">\n      <span>\u26a0\ufe0f<\/span>\n      <p>Qualquer reembolso requer um contacto pr\u00e9vio com a nossa equipa de apoio UDIAG. Nunca devolva um produto sem o acordo da nossa equipa - qualquer devolu\u00e7\u00e3o n\u00e3o autorizada ser\u00e1 recusada e devolvida ao remetente a expensas suas.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- PROC\u00c9DURE RETOUR -->\n  <div class=\"ulegal-section\" id=\"procedure\">\n    <div class=\"ulegal-section-label\">Artigo 5<\/div>\n    <h2>Procedimento de devolu\u00e7\u00e3o passo a passo<\/h2>\n    <p class=\"ulegal-section-intro\">Informa\u00e7\u00f5es necess\u00e1rias para todas as declara\u00e7\u00f5es UDIAG:<\/p>\n    <div class=\"ulegal-info-required\">\n      <span>\ud83d\udc64 Nome completo<\/span>\n      <span>\ud83d\udce7 Endere\u00e7o de correio eletr\u00f3nico<\/span>\n      <span>\ud83d\udd22 N\u00famero de encomenda<\/span>\n      <span>\ud83d\udcc5 Data de compra<\/span>\n      <span>\ud83d\udce6 Produto devolvido<\/span>\n      <span>Motivo da devolu\u00e7\u00e3o<\/span>\n    <\/div>\n    <div class=\"ulegal-steps\" style=\"margin-top: 28px;\">\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">1<\/span>\n        <div>\n          <strong>Contactar o nosso apoio<\/strong>\n          <p>Enviar uma mensagem de correio eletr\u00f3nico para <a href=\"mailto:contact@udiag.eu\">contact@udiag.eu<\/a> com todas as informa\u00e7\u00f5es solicitadas acima.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">2<\/span>\n        <div>\n          <strong>Validar o seu pedido<\/strong>\n          <p>A nossa equipa processar\u00e1 o seu pedido e enviar-lhe-\u00e1 um acordo de devolu\u00e7\u00e3o no prazo de 24 horas.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">3<\/span>\n        <div>\n          <strong>Embalar o produto cuidadosamente<\/strong>\n          <p>Substituir o produto na sua embalagem original, incluindo todos os acess\u00f3rios, manuais e documenta\u00e7\u00e3o.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">4<\/span>\n        <div>\n          <strong>Enviar a encomenda<\/strong>\n          <p>Enviar a encomenda para o endere\u00e7o indicado pela nossa equipa. Guarde o seu n\u00famero de controlo como prova de envio.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ulegal-step\">\n        <span class=\"ulegal-step-num\">5<\/span>\n        <div>\n          <strong>Rece\u00e7\u00e3o e inspe\u00e7\u00e3o<\/strong>\n          <p>Ap\u00f3s a rece\u00e7\u00e3o, a nossa equipa verificar\u00e1 o produto e notific\u00e1-lo-\u00e1 da decis\u00e3o de reembolso ou troca por correio eletr\u00f3nico.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"ulegal-note-box\">\n      <span>\ud83d\udccc<\/span>\n      <p><strong>Nota importante:<\/strong> Para qualquer produto utilizado ou ativado, um desconto de <strong>30 % ou 65 euros excl.<\/strong> e os custos de devolu\u00e7\u00e3o ser\u00e3o deduzidos do montante reembolsado, em conformidade com a pol\u00edtica de garantia da UDIAG.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- CONTACT SAV -->\n  <div class=\"ulegal-section\" id=\"contact\">\n    <div class=\"ulegal-section-label\">Contacto de servi\u00e7o<\/div>\n    <h2>A nossa equipa est\u00e1 ao seu dispor<\/h2>\n    <div class=\"ulegal-sav-grid\">\n      <div class=\"ulegal-sav-card\">\n        <span class=\"ulegal-sav-icon\">\ud83d\udce7<\/span>\n        <span class=\"ulegal-sav-title\">Correio eletr\u00f3nico do servi\u00e7o p\u00f3s-venda<\/span>\n        <a href=\"mailto:contact@udiag.eu\" class=\"ulegal-sav-value\">contact@udiag.eu<\/a>\n        <span class=\"ulegal-sav-delay\">Resposta em 24 horas \u00fateis<\/span>\n      <\/div>\n      <div class=\"ulegal-sav-card\">\n        <span class=\"ulegal-sav-icon\">\ud83d\udcde<\/span>\n        <span class=\"ulegal-sav-title\">Telefone<\/span>\n        <a href=\"tel:+33650930230\" class=\"ulegal-sav-value\">+33 6 50 93 02 30<\/a>\n        <span class=\"ulegal-sav-delay\">De segunda a sexta, das 9h \u00e0s 18h<\/span>\n      <\/div>\n      <div class=\"ulegal-sav-card\">\n        <span class=\"ulegal-sav-icon\">\ud83d\udcec<\/span>\n        <span class=\"ulegal-sav-title\">Endere\u00e7o postal<\/span>\n        <span class=\"ulegal-sav-value\" style=\"font-size: 0.85rem;\">EMPRESA GREEN MOTOR<br>33 rue de la R\u00e9publique<br>69002 Lyon<\/span>\n        <span class=\"ulegal-sav-delay\">Apenas para devolu\u00e7\u00f5es p\u00f3s-venda validadas<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- LIENS RAPIDES -->\n  <div class=\"ulegal-section\">\n    <div class=\"ulegal-section-label\">P\u00e1ginas jur\u00eddicas<\/div>\n    <h2>Outros documentos jur\u00eddicos<\/h2>\n    <div class=\"ulegal-links-grid\">\n      <a href=\"\/pt\/mentions-legales\/\" class=\"ulegal-link-card\">\n        <span class=\"ulegal-link-icon\">\ud83d\udcc4<\/span>\n        <span class=\"ulegal-link-label\">Termos e condi\u00e7\u00f5es<\/span>\n        <span class=\"ulegal-link-arrow\">\u2192<\/span>\n      <\/a>\n      <a href=\"\/pt\/cgv\/\" class=\"ulegal-link-card\">\n        <span class=\"ulegal-link-icon\">\ud83d\udccb<\/span>\n        <span class=\"ulegal-link-label\">Termos e condi\u00e7\u00f5es de venda<\/span>\n        <span class=\"ulegal-link-arrow\">\u2192<\/span>\n      <\/a>\n      <a href=\"\/pt\/politique-de-confidentialite\/\" class=\"ulegal-link-card\">\n        <span class=\"ulegal-link-icon\">\ud83d\udd12<\/span>\n        <span class=\"ulegal-link-label\">Pol\u00edtica de privacidade<\/span>\n        <span class=\"ulegal-link-arrow\">\u2192<\/span>\n      <\/a>\n      <a href=\"\/pt\/contacto\/\" class=\"ulegal-link-card\">\n        <span class=\"ulegal-link-icon\">\u2709\ufe0f<\/span>\n        <span class=\"ulegal-link-label\">Formul\u00e1rio de contacto<\/span>\n        <span class=\"ulegal-link-arrow\">\u2192<\/span>\n      <\/a>\n    <\/div>\n  <\/div>\n\n<\/div><!-- \/ulegal-inner -->\n<\/div><!-- \/ulegal-wrap -->\n\n<style>\n\/* \u2550\u2550 POLITIQUE RETOURS \u2014 UDIAG \u2550\u2550 *\/\n.ulegal-wrap {\n  font-family: 'Exo 2', sans-serif;\n  background: #000000; color: #C8CEEA;\n  width: 100%; padding-bottom: 80px;\n}\n.ulegal-wrap * { box-sizing: border-box; }\n.ulegal-wrap a { color: #4A5AFF; text-decoration: none; }\n.ulegal-wrap a:hover { text-decoration: underline; }\n\n\/* HERO *\/\n.ulegal-hero {\n  text-align: center; padding: 70px 40px 60px;\n  background: radial-gradient(ellipse 60% 50% at 50% 0%, rgba(43,53,184,0.18) 0%, transparent 65%);\n  border-bottom: 1px solid rgba(43,53,184,0.12);\n}\n.ulegal-badge {\n  display: inline-flex; align-items: center; gap: 8px;\n  background: rgba(43,53,184,0.15); border: 1px solid rgba(43,53,184,0.4);\n  padding: 7px 20px; border-radius: 100px; font-size: 0.82rem;\n  font-weight: 700; letter-spacing: 0.12em; color: #8A9FFF;\n  text-transform: uppercase; margin-bottom: 20px;\n}\n.ulegal-dot {\n  width: 7px; height: 7px; background: #4A5AFF; border-radius: 50%;\n  animation: ulegal-pulse 2s infinite; display: inline-block;\n}\n@keyframes ulegal-pulse { 0%,100%{opacity:1} 50%{opacity:0.3} }\n.ulegal-hero h1 {\n  font-size: clamp(1.8rem, 3.5vw, 2.8rem); font-weight: 900;\n  color: #fff; margin: 0 0 14px; line-height: 1.15;\n}\n.ulegal-hero h1 span { color: #4A5AFF; }\n.ulegal-hero-sub {\n  font-family: 'DM Sans', sans-serif; font-size: 0.95rem;\n  color: #7880A8; margin: 0 0 24px;\n}\n.ulegal-hero-nav {\n  display: flex; flex-wrap: wrap; gap: 8px; justify-content: center;\n}\n.ulegal-hero-nav a {\n  background: rgba(43,53,184,0.12); border: 1px solid rgba(43,53,184,0.25);\n  color: #8A9FFF !important; font-size: 0.78rem; font-weight: 700;\n  padding: 5px 14px; border-radius: 20px; transition: all 0.2s;\n  text-decoration: none !important;\n}\n.ulegal-hero-nav a:hover { background: rgba(43,53,184,0.3); }\n\n\/* INNER *\/\n.ulegal-inner { max-width: 900px; margin: 0 auto; padding: 0 40px; }\n\n\/* R\u00c9ASSURANCE BAR *\/\n.ulegal-reassurance-bar {\n  max-width: 900px; margin: 28px auto 0;\n  padding: 0 40px;\n  display: grid; grid-template-columns: repeat(5, 1fr); gap: 10px;\n}\n.ulegal-rea-item {\n  background: #0D0D1A; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 12px; padding: 16px 12px; text-align: center;\n  display: flex; flex-direction: column; gap: 4px;\n}\n.ulegal-rea-icon { font-size: 1.4rem; }\n.ulegal-rea-label {\n  font-size: 0.82rem; font-weight: 800; color: #fff;\n}\n.ulegal-rea-sub {\n  font-family: 'DM Sans', sans-serif; font-size: 0.75rem; color: #7880A8;\n}\n\n\/* SECTIONS *\/\n.ulegal-section {\n  background: #0D0D1A; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 16px; padding: 40px; margin-top: 20px;\n  position: relative; overflow: hidden; scroll-margin-top: 80px;\n}\n.ulegal-section::before {\n  content: ''; position: absolute; top: 0; left: 0; right: 0; height: 2px;\n  background: linear-gradient(90deg, transparent, rgba(43,53,184,0.45), transparent);\n}\n.ulegal-section-label {\n  font-size: 0.68rem; font-weight: 800; letter-spacing: 0.15em;\n  text-transform: uppercase; color: #4A5AFF; margin-bottom: 8px;\n  display: flex; align-items: center; gap: 8px;\n}\n.ulegal-section-label::before { content: ''; width: 14px; height: 2px; background: #4A5AFF; display: block; }\n.ulegal-section h2 {\n  font-size: clamp(1.1rem, 2vw, 1.4rem); font-weight: 800;\n  color: #fff; margin: 0 0 20px;\n}\n.ulegal-section-intro {\n  font-family: 'DM Sans', sans-serif; font-size: 0.93rem;\n  color: #7880A8; margin-bottom: 24px; line-height: 1.7;\n}\n.ulegal-section-intro strong { color: #C8CEEA; }\n\n\/* TEXTE *\/\n.ulegal-text p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.93rem;\n  color: #A0A8C8; line-height: 1.85; margin-bottom: 14px;\n}\n.ulegal-text p:last-child { margin-bottom: 0; }\n.ulegal-text strong { color: #fff; }\n.ulegal-text a { color: #4A5AFF; }\n\n\/* GRILLE CONDITIONS *\/\n.ulegal-conditions-grid {\n  display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px;\n}\n.ulegal-cond-card {\n  border-radius: 14px; padding: 22px; border: 1px solid;\n}\n.ulegal-cond-card--ok { background: rgba(16,185,129,0.06); border-color: rgba(16,185,129,0.2); }\n.ulegal-cond-card--warn { background: rgba(245,158,11,0.06); border-color: rgba(245,158,11,0.2); }\n.ulegal-cond-card--ko { background: rgba(239,68,68,0.06); border-color: rgba(239,68,68,0.2); }\n.ulegal-cond-badge {\n  display: inline-block; font-size: 0.72rem; font-weight: 800;\n  letter-spacing: 0.08em; text-transform: uppercase;\n  padding: 3px 10px; border-radius: 20px; margin-bottom: 12px;\n}\n.ulegal-cond-badge--ok { background: rgba(16,185,129,0.15); color: #10B981; }\n.ulegal-cond-badge--warn { background: rgba(245,158,11,0.15); color: #F59E0B; }\n.ulegal-cond-badge--ko { background: rgba(239,68,68,0.15); color: #EF4444; }\n.ulegal-cond-card h3 { font-size: 0.95rem; font-weight: 700; color: #fff; margin: 0 0 12px; }\n.ulegal-cond-card ul { list-style: none; padding: 0; margin: 0; }\n.ulegal-cond-card ul li {\n  font-family: 'DM Sans', sans-serif; font-size: 0.85rem;\n  color: #A0A8C8; padding: 7px 0 7px 22px;\n  border-bottom: 1px solid rgba(255,255,255,0.04);\n  display: block; line-height: 1.55;\n  position: relative;\n}\n.ulegal-cond-card--ok li::before {\n  content: '\u2713'; color: #10B981; font-weight: 700;\n  position: absolute; left: 0; top: 7px;\n}\n.ulegal-cond-card--warn li::before {\n  content: '!'; color: #F59E0B; font-weight: 700;\n  position: absolute; left: 0; top: 7px;\n}\n.ulegal-cond-card--ko li::before {\n  content: '\u2717'; color: #EF4444; font-weight: 700;\n  position: absolute; left: 0; top: 7px;\n}\n.ulegal-cond-card ul li:last-child { border-bottom: none; }\n.ulegal-cond-card ul li strong { color: #fff; }\n\n\/* \u00c9TAPES *\/\n.ulegal-steps { display: flex; flex-direction: column; gap: 12px; }\n.ulegal-step {\n  display: flex; gap: 16px; align-items: flex-start;\n  background: #111122; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 12px; padding: 18px 20px;\n}\n.ulegal-step-num {\n  width: 32px; height: 32px; background: #2B35B8;\n  border-radius: 50%; display: flex; align-items: center;\n  justify-content: center; font-size: 0.85rem; font-weight: 900;\n  color: #fff; flex-shrink: 0;\n}\n.ulegal-step strong {\n  display: block; font-size: 0.9rem; color: #fff; margin-bottom: 4px;\n}\n.ulegal-step p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.85rem;\n  color: #7880A8; margin: 0; line-height: 1.6;\n}\n.ulegal-step a { color: #4A5AFF; }\n\n\/* REMBOURSEMENT GRID *\/\n.ulegal-remb-grid {\n  display: grid; grid-template-columns: repeat(4, 1fr);\n  gap: 12px; margin-top: 20px;\n}\n.ulegal-remb-card {\n  background: #111122; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 12px; padding: 18px 16px; text-align: center;\n  display: flex; flex-direction: column; gap: 6px;\n}\n.ulegal-remb-icon { font-size: 1.5rem; }\n.ulegal-remb-label {\n  font-size: 0.72rem; font-weight: 800; letter-spacing: 0.08em;\n  text-transform: uppercase; color: #4A5AFF;\n}\n.ulegal-remb-value {\n  font-family: 'DM Sans', sans-serif; font-size: 0.87rem;\n  font-weight: 600; color: #fff;\n}\n\n\/* EXCLUSIONS *\/\n.ulegal-exclusions-list {\n  display: grid; grid-template-columns: repeat(2, 1fr);\n  gap: 10px; margin-bottom: 20px;\n}\n.ulegal-excl-item {\n  background: rgba(239,68,68,0.05); border: 1px solid rgba(239,68,68,0.15);\n  border-radius: 10px; padding: 14px 16px;\n  display: flex; gap: 12px; align-items: flex-start;\n}\n.ulegal-excl-icon { font-size: 1rem; flex-shrink: 0; margin-top: 2px; }\n.ulegal-excl-item p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.87rem;\n  color: #A0A8C8; margin: 0; line-height: 1.6;\n}\n.ulegal-excl-item strong { color: #fff; }\n\n\/* ALERTE *\/\n.ulegal-warning-box {\n  background: rgba(245,158,11,0.07); border: 1px solid rgba(245,158,11,0.25);\n  border-radius: 10px; padding: 16px 20px;\n  display: flex; gap: 12px; align-items: flex-start;\n}\n.ulegal-warning-box span { font-size: 1.2rem; flex-shrink: 0; margin-top: 1px; }\n.ulegal-warning-box p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.87rem;\n  color: #C8CEEA; margin: 0; line-height: 1.7;\n}\n\n\/* NOTE *\/\n.ulegal-note-box {\n  background: rgba(43,53,184,0.08); border: 1px solid rgba(43,53,184,0.2);\n  border-radius: 10px; padding: 16px 20px; margin-top: 20px;\n  display: flex; gap: 12px; align-items: flex-start;\n}\n.ulegal-note-box span { font-size: 1.2rem; flex-shrink: 0; margin-top: 1px; }\n.ulegal-note-box p {\n  font-family: 'DM Sans', sans-serif; font-size: 0.87rem;\n  color: #A0A8C8; margin: 0; line-height: 1.7;\n}\n.ulegal-note-box strong { color: #fff; }\n\n\/* INFOS REQUISES *\/\n.ulegal-info-required {\n  display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 8px;\n}\n.ulegal-info-required span {\n  background: rgba(43,53,184,0.12); border: 1px solid rgba(43,53,184,0.25);\n  color: #8A9FFF; font-size: 0.82rem; font-weight: 700;\n  padding: 6px 14px; border-radius: 20px;\n}\n\n\/* SAV *\/\n.ulegal-sav-grid {\n  display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px;\n}\n.ulegal-sav-card {\n  background: #111122; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 14px; padding: 24px 20px; text-align: center;\n  display: flex; flex-direction: column; align-items: center; gap: 8px;\n  transition: border-color 0.22s;\n}\n.ulegal-sav-card:hover { border-color: rgba(43,53,184,0.35); }\n.ulegal-sav-icon { font-size: 1.8rem; }\n.ulegal-sav-title {\n  font-size: 0.72rem; font-weight: 800; letter-spacing: 0.1em;\n  text-transform: uppercase; color: #4A5AFF;\n}\n.ulegal-sav-value {\n  font-family: 'DM Sans', sans-serif; font-size: 0.95rem;\n  font-weight: 700; color: #fff; text-align: center; line-height: 1.5;\n}\n.ulegal-sav-delay {\n  font-family: 'DM Sans', sans-serif; font-size: 0.78rem;\n  color: #7880A8;\n}\n\n\/* LIENS *\/\n.ulegal-links-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 12px; }\n.ulegal-link-card {\n  background: #111122; border: 1px solid rgba(255,255,255,0.06);\n  border-radius: 12px; padding: 18px 20px;\n  display: flex; align-items: center; gap: 12px;\n  text-decoration: none !important; transition: all 0.22s;\n}\n.ulegal-link-card:hover {\n  border-color: rgba(43,53,184,0.4); transform: translateX(4px);\n  background: rgba(43,53,184,0.06);\n}\n.ulegal-link-icon { font-size: 1.2rem; flex-shrink: 0; }\n.ulegal-link-label {\n  font-family: 'Exo 2', sans-serif; font-size: 0.9rem;\n  font-weight: 700; color: #fff; flex: 1;\n}\n.ulegal-link-arrow { color: #4A5AFF; font-weight: 700; font-size: 1.1rem; }\n\n\/* RESPONSIVE *\/\n@media (max-width: 900px) {\n  .ulegal-reassurance-bar { grid-template-columns: repeat(3, 1fr); }\n  .ulegal-conditions-grid { grid-template-columns: 1fr; }\n  .ulegal-remb-grid { grid-template-columns: repeat(2, 1fr); }\n  .ulegal-sav-grid { grid-template-columns: 1fr; }\n}\n@media (max-width: 720px) {\n  .ulegal-hero { padding: 50px 20px 44px; }\n  .ulegal-inner, .ulegal-reassurance-bar { padding: 0 16px; }\n  .ulegal-section { padding: 26px 18px; }\n  .ulegal-reassurance-bar { grid-template-columns: repeat(2, 1fr); }\n  .ulegal-exclusions-list { grid-template-columns: 1fr; }\n  .ulegal-remb-grid { grid-template-columns: repeat(2, 1fr); }\n  .ulegal-links-grid { grid-template-columns: 1fr; }\n}\n<\/style>","protected":false},"excerpt":{"rendered":"<p>SAV &#038; Satisfaction client Politique de Retours Retours, \u00e9changes et remboursements UDIAG \u2014 Derni\u00e8re mise \u00e0 jour : f\u00e9vrier 2026 Conditions de retour Demander un \u00e9change Remboursement Exclusions Proc\u00e9dure Contact SAV \ud83d\udce6 14 jours pour retourner \ud83d\udcb6 Remboursement sous 14 jours \ud83d\udd04 \u00c9change possible produit neuf \ud83d\ude9a Frais de retour pris en charge (SAV) \ud83d\udcac&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"folder":[],"class_list":["post-2011","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"amartelo","author_link":"https:\/\/www.udiag.eu\/pt\/author\/amartelo\/"},"comment_info":0,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/pages\/2011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/comments?post=2011"}],"version-history":[{"count":1,"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/pages\/2011\/revisions"}],"predecessor-version":[{"id":2012,"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/pages\/2011\/revisions\/2012"}],"wp:attachment":[{"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/media?parent=2011"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.udiag.eu\/pt\/wp-json\/wp\/v2\/folder?post=2011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}